Our Values

Lucent Home Care is a company you can trust and rely on for all your home care needs, offering a wide range of services designed to ensure the well-being and comfort of individuals in their own homes, including personal care assistance, companionship, and specialized support for those with chronic illnesses or disabilities, all delivered by trained professionals who prioritize the dignity and respect of each client.

Integrity

Compassion

Lucent Home Care is dedicated to providing compassionate care to its clients, ensuring that each individual feels valued and supported in the comfort of their own home. Our team of skilled professionals understands the unique needs of each client and approaches every situation with warmth and empathy. We believe that care extends beyond physical assistance; it encompasses the emotional well-being of our clients as well. At Lucent Home Care, we focus on building meaningful relationships, fostering trust, and creating a nurturing environment. Our commitment to compassion means that every interaction is handled with respect and dignity, allowing clients to maintain their independence while receiving the support they need. We strive to enhance the quality of life for those we serve, making home truly feel like home.

At Lucent Home Care, we are proud to be regulated by the Care Quality Commission (CQC), which ensures that we meet the highest standards of care and service, and we are committed to never compromising these standards under any circumstances; our dedicated staff undergo rigorous training to obtain the necessary CQC certificates, and we go above and beyond by providing additional specialized training programs tailored for complex care needs, such as those required for patients with dementia, chronic illnesses, or physical disabilities, ensuring that our team is exceptionally equipped to deliver compassionate and effective care in any situation.

Excellence

Our dedicated professionals and staff are committed to ensuring that you receive unwavering support in a manner that is both dignified and respectful, fostering an environment where every interaction—whether it be in person, over the phone, or through written correspondence—is characterized by genuine care and attentiveness, ultimately creating a positive and affirming experience that acknowledges your unique needs and preferences while upholding the highest standards of service excellence.

Respect

Our vision

To be the beacon of light in the homecare sector, we are wholeheartedly dedicated to ensuring not only the safety and dignity of our clients, who may be elderly individuals, those with disabilities, or those recovering from illness, but also to promoting their independence by providing compassionate and personalized care tailored to their unique needs, which empowers them to maintain their quality of life through activities such as meal preparation, personal hygiene, and engagement in hobbies, allowing them to participate in daily activities with confidence and assurance, ultimately fostering a sense of belonging and purpose in their lives.

How We Work With You Step By Step

Step 1

Get In Touch With Us

For any inquiries or to seek assistance with our services, please feel free to either give us a call at your convenience or fill out our user-friendly form located in the contact section of our website, where you can provide detailed information about your needs or questions, allowing us to respond promptly and effectively to ensure your experience is as smooth as possible.

Step 2

We provide personalized visits to your home or hospital setting, where our experienced team conducts a thorough assessment of your loved one's specific care needs, ensuring that we take into account their medical history, daily living requirements, and emotional well-being, thereby allowing us to create a tailored care plan that effectively supports their health and enhances their quality of life.

Free Visit for Care Assessment

Step 3

Personalised Care Plan

A prepared care plan, which is a comprehensive document developed from the detailed information collected during an assessment process, serves as a crucial roadmap for addressing the specific needs and preferences of an individual, ensuring that their health and wellness goals are met effectively and holistically.le.

Step 4

Care Starts

Your dedicated carers begin your support promptly at the agreed-upon times, ensuring that you receive the assistance you need precisely when you expect it, which helps to create a reliable and structured routine that can greatly enhance your overall well-being and sense of security.

Our team

Our strength lies in our individuality. Set up by Hannah Clemence, the team strives to bring in the best talent in various fields, from managers, senior carers and carers.

Hannah Clemence

Founder & Operations Director

Sarah Thompson

Registered manager

Mikieala Brown

Care co-ordinator

Olivia Davis

Client relations manager